25 Upscale Restaurant Chains Ranked by Customer Satisfaction

Upscale restaurant chains often promise more than just a meal. Many are built around polished service, elegant dining rooms, steak and seafood menus, curated wine lists, and the kind of atmosphere people seek out for birthdays, anniversaries, business dinners, and special occasions. But when customers spend more for a night out, expectations are higher, and not every fine-dining brand earns the same level of praise.

To identify the upscale restaurant chains customers rated most highly, 24/7 Tempo reviewed Nation’s Restaurant News’ report, “Which Fine-Dining Restaurant Brands Score Highest for Customer Satisfaction?” Published in September 2023, the report used Merchant Centric’s Happy Customer Index and covered the measurement period from May 2022 through April 2023. Merchant Centric analyzed millions of online ratings, reviews, and comments from Google, TripAdvisor, and other platforms, focusing on themes including food, quality, staff demeanor, staff dedication, timeliness, order accuracy, price and value, and loyalty and referrals.

There are two different kinds of scores below. The overall rating is measured on a five-star scale and determines the ranking. Food, staff demeanor, and order accuracy are Theme Performance Scores, or TPS. These are ratios rather than five-point ratings. A TPS of 3.5, for example, means customers mentioned that theme positively 3.5 times as often as negatively. Nation’s Restaurant News classified brands with overall ratings of 4.6 or higher as Leaders, those at 4.30 or higher as Straddlers, and the remaining brands as Chasers. Steak 48 finished first with a 4.72 overall rating. The location counts below reflect the figures published with the source data and should not be read as current 2026 store counts.

25. Benihana

Locations in source data: 90
Food TPS: 2.7
Staff demeanor TPS: 2.2
Order accuracy TPS: 1.2
Overall rating: 3.66/5

24. Shogun Restaurant

Locations in source data: 8
Food TPS: 2.8
Staff demeanor TPS: 2.3
Order accuracy TPS: 1.5
Overall rating: 3.92/5

23. Fig & Olive

Locations in source data: 6
Food TPS: 3.5
Staff demeanor TPS: 7.2
Order accuracy TPS: 1.6
Overall rating: 4.03/5

22. McCormick & Schmick’s

Locations in source data: 25
Food TPS: 2.8
Staff demeanor TPS: 5.8
Order accuracy TPS: 1.9
Overall rating: 4.06/5

21. Del Frisco’s Double Eagle Steakhouse

Locations in source data: 17
Food TPS: 2.9
Staff demeanor TPS: 4.5
Order accuracy TPS: 2.3
Overall rating: 4.13/5

20. The Palm Restaurant

Locations in source data: 18
Food TPS: 3.5
Staff demeanor TPS: 10.9
Order accuracy TPS: 3.8
Overall rating: 4.13/5

19. Morton’s The Steakhouse

Locations in source data: 56
Food TPS: 3.6
Staff demeanor TPS: 5.6
Order accuracy TPS: 3.2
Overall rating: 4.14/5

18. Chart House

Locations in source data: 24
Food TPS: 3.3
Staff demeanor TPS: 5.8
Order accuracy TPS: 2.3
Overall rating: 4.16/5

17. Texas de Brazil Churrascaria Steakhouse

Locations in source data: 51
Food TPS: 3.6
Staff demeanor TPS: 3.7
Order accuracy TPS: 2.4
Overall rating: 4.17/5

16. Nobu

Locations in source data: 20 (U.S. only)
Food TPS: 3.9
Staff demeanor TPS: 2.8
Order accuracy TPS: 2.3
Overall rating: 4.22/5

15. Stoney River Steakhouse & Grill

Locations in source data: 13
Food TPS: 3.6
Staff demeanor TPS: 5.2
Order accuracy TPS: 2.5
Overall rating: 4.23/5

14. STK Steakhouse

Locations in source data: 18
Food TPS: 3.1
Staff demeanor TPS: 6.3
Order accuracy TPS: 2.2
Overall rating: 4.26/5

13. Davio’s Northern Italian Steakhouse

Locations in source data: 11
Food TPS: 4.2
Staff demeanor TPS: 6.5
Order accuracy TPS: 2.3
Overall rating: 4.29/5

12. Mastro’s Restaurants

Locations in source data: 20
Food TPS: 3.5
Staff demeanor TPS: 4.2
Order accuracy TPS: 2.4
Overall rating: 4.31/5

11. Ruth’s Chris Steak House

Locations in source data: 133
Food TPS: 3.8
Staff demeanor TPS: 7.5
Order accuracy TPS: 2.9
Overall rating: 4.33/5

10. Eddie Merlot’s Prime Aged Beef & Seafood

Locations in source data: 12
Food TPS: 3.9
Staff demeanor TPS: 7.9
Order accuracy TPS: 2.8
Overall rating: 4.34/5

9. Bob’s Steak & Chop House

Locations in source data: 15
Food TPS: 4.9
Staff demeanor TPS: 8.8
Order accuracy TPS: 5.6
Overall rating: 4.45/5

8. The Melting Pot

Locations in source data: 106
Food TPS: 5.6
Staff demeanor TPS: 12.2
Order accuracy TPS: 3.3
Overall rating: 4.46/5

7. Fogo de Chão

Locations in source data: 59
Food TPS: 6.5
Staff demeanor TPS: 10.3
Order accuracy TPS: 1.3
Overall rating: 4.48/5

6. Fleming’s Prime Steakhouse & Wine Bar

Locations in source data: 65
Food TPS: 4.7
Staff demeanor TPS: 11.4
Order accuracy TPS: 5.2
Overall rating: 4.52/5

5. Ocean Prime

Locations in source data: 18
Food TPS: 6.4
Staff demeanor TPS: 12.0
Order accuracy TPS: 5.6
Overall rating: 4.60/5

4. The Capital Grille

Locations in source data: 65
Food TPS: 6.2
Staff demeanor TPS: 12.2
Order accuracy TPS: 7.1
Overall rating: 4.65/5

3. Truluck’s Ocean’s Finest Seafood & Crab

Locations in source data: 11
Food TPS: 6.3
Staff demeanor TPS: 14.1
Order accuracy TPS: 6.2
Overall rating: 4.66/5

2. Eddie V’s Prime Seafood

Locations in source data: 31
Food TPS: 7.5
Staff demeanor TPS: 11.8
Order accuracy TPS: 7.4
Overall rating: 4.69/5

1. Steak 48

Locations in source data: 8
Food TPS: 8.0
Staff demeanor TPS: 10.8
Order accuracy TPS: 8.6
Overall rating: 4.72/5